Nine Casino — Privacy Policy

This Privacy Policy explains how Nine Casino (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit ninecasino-au.net, create an account, make deposits or withdrawals, or contact support. It’s written to be plain and practical, without legal theatre.

Who we are

Nine Casino is operated by Uno Digital Media B.V., a company registered in Curaçao. Payment processing may be handled by UDM Processing Services LTD (Cyprus) and Optivion Systems Ltd (Cyprus). Our services are offered under Curaçao law and the platform supports multiple currencies including AUD and selected cryptocurrencies.

If you have a privacy question, the fastest path is our 24/7 live chat or [email protected].

What we collect and why

We only collect what we need to run a gambling account safely and legally. That breaks down into a few predictable buckets: things you submit, things we log automatically, and verification data we request for withdrawals and fraud control. The examples below are illustrative; the exact mix depends on your activity and region. The overall structure mirrors the sample format you provided.

Personal data categories and reasons

The items below outline the main types of data we handle, with examples, how they’re used, and the legal bases behind each use.

• Account details
  Examples: name, date of birth, email, phone, address.
  Uses: create and manage your account; contact you about gameplay, payments, or support.
  Legal bases: Contract; Legitimate interests.
• Login & device data
  Examples: IP address, device ID, OS/browser, language, approximate location.
  Uses: keep sessions secure; prevent fraud; apply regional rules for content and payments.
  Legal bases: Legitimate interests.
• Payments & withdrawals
  Examples: deposit/withdrawal records, method identifiers (e.g., masked card details, wallet IDs), transaction amounts and timestamps.
  Uses: process payments; detect abuse; meet financial record-keeping requirements.
  Legal bases: Contract; Legal obligation.
• Verification (KYC/AML)
  Examples: photo ID, recent proof of address (under 6 months), proof of payment method; sometimes a selfie for comparison.
  Uses: confirm identity; unlock withdrawals; meet AML/CTF rules.
  Legal bases: Legal obligation; Legitimate interests.
• Gameplay & engagement
  Examples: played titles, session timestamps, participation in promos or tournaments.
  Uses: provide services; award bonuses; run anti-abuse checks.
  Legal bases: Contract; Legitimate interests.
• Communications
  Examples: live chat transcripts, emails, support tickets.
  Uses: resolve issues; quality assurance; prevent misuse.
  Legal bases: Legitimate interests.

These categories are standard for licensed gambling operators working across borders. If we ever need data outside these buckets, we’ll explain it at the point of collection.

How we use your data

Here’s the short version of what actually happens with your data day-to-day.

• Run your account: sign-ups, logins, gameplay access, balances, promotions you opt into.
• Payments: accept deposits, send withdrawals, keep records required by financial rules.
• Verification and security: KYC checks in stages (Simplified, Customer Due Diligence, Enhanced), device checks, fraud screening, and account holds when something looks off.
• Customer support: respond to chat and email, investigate complaints, and train staff.
• Compliance: reporting and record-keeping required by gambling and AML/CTF frameworks.

Those uses are tightly linked to running a real-money gambling site. No fluff.